Returns & Exchanges

At Monin, we strive for your complete satisfaction with every flavor; however, due to the food-based nature of our products, we can only accept returns on unopened items within 30 days of purchase. Please note that shipping fees are non-refundable and a restocking fee may apply to high-volume orders.

Return Process

• 1.
  Verify Eligibility

  Ensure your syrups, concentrates, or purees are unopened, in their original packaging, and within the 30-day return window from the date of delivery.

• 2.
  Contact Support

  Reach out to our Customer Experience team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely pack the items to prevent breakage during transit and clearly mark the RMA number on the outside of the shipping box.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 7-10 business days.